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Shipping & Returns Shipping & Returns

Shipping Information

Most merchandise is shipped directly from our warehouse in Colorado, USA. Most orders are processed and shipped the day we receive them. Orders which are placed on Saturday or Sundays, or some holidays, may be delayed in shipping until the next commercial delivery service business day. Occasionally, because of the high demand of some products, or out of supply issues at the manufacturer level, we may not be able to process your entire order. In this event, we normally offer you the choice of holding the entire order until it can be processed in its entirety, or receiving the order partially fulfilled, and then receiving the backordered merchandise as soon as it becomes available. You will normally be notified on the phone, or via e-mail, in this circumstance. In either event, we will not charge your credit card for a product until it is shipped to you. On orders over $100.00 in value, we normally require an adult signature be provided to the delivery company upon receipt of the package.

Shipping charges are based on dimensions, weight, and final destination location. We do our best to provide accurate on-line or telephonic estimates of shipping charges. We use most major shipping companies, typically shopping for the best rate to your destination, based upon the type of delivery services you are requesting (for example, second day air). The shipping cost for international orders is an estimate only and can vary up or down daily.

Exchanges, Refunds or Returns

Return Policy

We gladly accept returns, no questions asked, if for any reason you are unhappy or unsatisfied with one of our products. All we ask is the following:

  • The item must be in "re-sellable" condition
  • The item must be in its original packaging
  • You need to have your receipt
  • All returns must be made within thirty (30) days of the date of purchase, except during the Christmas holidays, when we extend our return window to January 31st of the following year. All other conditions for the return still apply.

We will return the price paid for the merchandise, excluding shipping charges. In the event merchandise is being returned because it is defective, we will provide shipping on the replacement product at no charge to you.

Most manufacturers offer warranties of various sorts on their products. If you wish to avail yourself of those warranties, we may direct you to contact the manufacturer directly. When possible and practical, we may be able to deal with the manufacturer for you. In any event, The Pilot Shop provides a 30 day period during which you may return a defective product, and we will provide you with a new one at no charge. Such returns must be postmarked no later than 30 days from the date you received the merchandise.

Aeronautical Charts

Please note that we try to keep current chart expiration dates on our web site. In the event you order a chart that is close to expiration, we will make all reasonable efforts to verify that you want us to ship the chart without waiting for the next edition to be published. If we are unable to reach you to verify your desire for us to ship the chart that is about to expire, we will ship the chart. Returns of charts under these circumstances will not be accepted.

International Orders

We provide a shippers export declaration, including estimated value, on all international orders. As the customer, you are responsible for all applicable duties and/or taxes, or similar charges, that apply to your international order. Important note: the shopping cart system on our site does not accurately compute international shipping rates. We will e-mail you with the options for shipping your order.

Sales Taxes on Certain Sales

Per Colorado law, we collect 3.8% state and local tax on all merchandise shipped to addresses within the State of Colorado.

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Telephone 1-800-615-2478 (USA)
Telephone 1-303-706-9000 (Worldwide)

Fax 1-303-706-0301 (Worldwide)

email: info@aipilotshop.com

Our mailing address:7601 S. Peoria Street, Englewood, CO 80112

Our retail location is located at Centennial Airport (APA) Denver CO.
Stop by and visit us on your next visit to "The Mile High City"!